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TROUBLE SHOOTING and Help

XFINITY ON CAMPUSâ„¢: HOW TO GET HELP

Before requesting help with XFINITY On Campusâ„¢ for your computer, please try the following:

• and re-start your computer. Try again.
• Try a different web browser.

Before requesting help with XFINITY On Campusâ„¢ for your mobile app, please:

• Confirm that you are running the latest version of the XFINITY Stream app
• (See the down load sites listed under Start Watching on this page.)

Comcast provides direct support for students using XFINITY On Campusâ„¢. Visit their site to see extensive Help and FAQS.

You may be prompted to Select "ȺpÎÞÂë" and to login with Lewis credentials before being redirected to the Support site.

To reach the Support site, visit , then select the "Support" tab. From the support site, you may chat and submit help requests directly to Comcast.

Short Cuts: | | |

If you need assistance managing Premium Subscriptions or have billing inquiries, contact Comcast directly.
XFINITY On Campusâ„¢ Toll Free Phone Support: (877) 978-3229

If you are still having problems, please email the ȺpÎÞÂë Office of Technology servicedesk@lewisu.edu and include the following:

• Your name and Lewis user ID (e.g., Joe Smith, L10924654)
• A phone number where we can reach you
• Your University Housing Dorm Name and Room Number
• The Date, time, and location (building and floor) where the problem occurred
• A detailed description of the problem you are having
• A screen shot of any error messages ()
• Your operating system and browser type

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